Tag - Down

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Wednesday, August 28 2019

Network Update

Dear Valuable Clients,

Due to construction work of the metro rail, our fibre in those areas are being cut to help with their work. We are having to re-route the fibre in those areas when they are being cut and even then those are being cut later on for the same purpose.

This work is causing massive inconvenience to you all and we are seeking your patience and pardon for it.


Aalok IT Team

Wednesday, June 12 2019


Dear clients,

We are facing heavy congestion and high latency because one of our upstream is down. We are communicating with them and have not received an etr yet. Please be patient and hopefully it will be resolved soon.

Thank you.

Monday, April 8 2019

Possible maintenance window

We may be performing maintenance work at one of our pop. The will affect users in the following locations:

  • Lalmatia
  • Dhanmondi

Work window is between 2am and 5am on 11th April 2019.

Services will be down during that time.

We thank you for your patience and understanding. Regards, Aalok IT Team

Thursday, August 2 2018

Upstream Problem

Dear All,

One of our upstream had gone down between 1230 and 1235 (2nd Aug 2018). the issue is resolved. you may have been offline during that period.

Thank you for understanding and showing patience.

Aalok IT Team

Tuesday, May 29 2018

Lalmatia clients

Update:: issue was resolved by 0025

Some of you clients are down, due to the timing, we are unable to check status of our devices, the matter should be resolved by morning.

Thank you for being patient.

Tuesday, May 22 2018

NOTICE: SMW5 Circuit Down

Dear Customers, As per update from upstream providers the SMW5 circuit is down along with multiple upstream circuit from 2.10 PM on 22.05.2018. We are in communication with our upstream service providers and will inform you when we receive more information. Thus we ask for your patience and apologize for the inconvenience.

Tuesday, April 17 2018

Multiple upstream down

Dear clients and partners,

Our upstreams have reported multiple paths are currently down. No etr has been provided. You may have higher latency during this period.

We apologise for the inconvenience caused.

Aalok IT Team