Network updates

Updates related to network downtime and network reach

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Wednesday, June 12 2019


Dear clients,

We are facing heavy congestion and high latency because one of our upstream is down. We are communicating with them and have not received an etr yet. Please be patient and hopefully it will be resolved soon.

Thank you.

Tuesday, May 7 2019

SMW4 Maintenance Update [COMPLETED]

As per update from BSCCL, R603 replacement activity has been rescheduled below as part of Segment-1 (Sub segment 1.6) at SMW4:

Segment : Sub-segment – S1.6 (Segment 1A)
Planned for Repeater replacement : R603, 03rd repeater from Cox Bazar Station
Expected traffic outage period : May 07, 2019 to May 12, 2019

During the maintenance, all traffic passing through Cox’s Bazar Landing Station will remain down throughout the operation. Please note that, prior to the replacement, Power shutdown will take place and power will be normalized upon completion of the replacements. All circuits passing through Cox’s Bazar Landing Station will be down during the whole operation. Power shutdown and normalization schedule will be shared once available. During this maintenance period you may face high latency and packet loss. We will reroute to mitigate this impact.

Thursday, April 25 2019

SMW4 Maintenance Update

Dear Customers,
As per update from BSCCL, SMW-4 about the extension of the repeater replacement R601 maintenance window, please find the detailed information below:

The repeater replacement activity has been started as per the Plan of Work (schedule) for the Repeater R601 in 1st phase of the maintenance of Sub-segment – S1.6 (Segment 1A), but due to unavoidable condition at under-water environment cable ship (AE) is now facing difficulties/challenges to pull-up the cable & repeater on board for changing /replace the faulty repeater. Cable ship is continuously trying their best to complete the activity at earliest possible time.

As per update from cable ship (AE) BSCCL is expecting it will take 5 to 7 more days to complete the activity. Once work is completed for the Repeater R601 in 1st phase you will receive confirmation. BSCCL will update again for the 2nd repeater replacement activity and associated downtime. During this maintenance period you may faced high latency and packet loss.

Thursday, April 18 2019

SMW4 Maintenance

Dear Customers, BSCCL will do maintenance work on the SMW4 submarine link. During this maintenance period you may face high latency and packet loss. We will reroute to mitigate this impact.

Expected Traffic Outage period:
20th - 24th April 2019
27st April - 1st May 2019

Note: The operation is subjected to availability of the relevant permits and weather conditions. The schedule may change at later time.

Thursday, March 14 2019

Facebook, Instagram, WhatsApp outage

Dear Customers, The problems with Facebook, Instagram and WhatsApp are still continuing. There will be intermittent outages and service degradation until the problems fully resolved.

Please check status here:

Sunday, January 6 2019

Emergency Maintenance Activity

Dear Customers. Maintenance activity is taking place at our Mirpur POP. Power backup and redundant underground fiber links are being checked and upgraded. We apologize to the affected customers and ask for your patience until this emergency maintenance activity is completed.

Tuesday, November 20 2018

Facebook, Instagram, WhatsApp Outage

There are technical issues with Facebook, Instagram & WhatsApp globally. Their network status can be checked at the following sites:

Sunday, November 18 2018

Emergency Maintenance Activity

Please be informed that as per update from our primary upstream provider, there will be an urgent maintenance activity. During this maintenance period you may face high latency and packet loss.

Scheduled Date: Sunday, 18th November 2018
Maintenance Window: 7:30AM to 8:30AM
Activity Duration : 20-25 minutes

We apologise for any inconvenience.

Tuesday, October 30 2018

BDIX Maintenance

Dear All,

We will be performing an upgrade of our BDIX devices and for that, BDIX services will remain down from 1600 to 1700 today (30-10-2018). Thank you for your patience and understanding in this matter.


Aalok IT Team

Update 1900:: matter is resolved.

Thursday, October 4 2018

SMW-4 Planned Maintenance Work

Please be informed that as per update from foreign back-haul from SMW4, there will be an emergency maintenance activity. During this maintenance period you may face high latency, packet loss and traffic congestion.

Scheduled Date: Saturday, 6th October 2018 Maintenance Window: 03.30 AM to 05.30 AM

Tuesday, September 25 2018

Maintenance Activity

Dear Customers. There will be maintenance activity done. The clients from the following area will be affected:

  • Lalmatia
  • Dhanmondi
  • Mirpur Shah Ali Tower
  • Mirpur 13

The downtime shall be 1-5 minutes. Thank you.

Wednesday, August 29 2018

SMW-4 Planned Maintenance Work

Maintenance Window: 30th August 12:30 AM to 02:30 AM

Activity : I2I || Emergency Planned activity for Replacement of WSSOPM-1-26 board at CNI_I2I_C6500

Benefit Of Change: To avoid major unplanned outage in future

Impact: During this maintenance period you may face high latency and packet loss. We will reroute to mitigate this impact.

Thursday, August 2 2018

Upstream Problem

Dear All,

One of our upstream had gone down between 1230 and 1235 (2nd Aug 2018). the issue is resolved. you may have been offline during that period.

Thank you for understanding and showing patience.

Aalok IT Team

Tuesday, July 31 2018

Maintenance at SMW-4

Maintenance Window: 12:00 AM to 6:00 AM on 1st August 2018

Action plan to be implemented in MW: Power normalization activity in S1A (CHN-TUS)

Traffic status during activity: All traffic will be impacted during activity

During this window you will face high latency and traffic congestion. We apologize for the inconvenience and ask for your patience.

Monday, July 23 2018

Planned maintenance work at SMW-4

Dear All. Maintenance will be performed on SMW-4 submarine cable system. All eastbound links of SMW-4 will be down. SMW-5 upstream links will not be affected. During this time you may face congestion and high latency.

Expected Traffic Outage Period: 24th July (12am) to 30th July 2018

Monday, July 9 2018

Maintenance at SMW-5 on 11th July [COMPLETED]

Dear All,

As per update from BSCCL, there will be maintenance work on SMW-5 submarine cable link. There might be congestion during the following period:

Start Time: 06:00 AM, 11 July, 2018 End Time: 10:00 AM, 11 July, 2018 Duration: 4 (Four) Hours

Saturday, July 7 2018

Upstream Congestion [FIXED]

Dear All, One of our upstream provider is having multiple circuits down. So there will be some congestion until the circuits are fixed. Please be patient.

Monday, June 25 2018

Network Maintenance Downtime

Dear Customers, There will be maintenance work done on the network between 1:45am to 2am (26th June). There will be limited or no Internet connectivity during that period for the 3-5 minutes. Apologies for the inconvenience.

Thursday, June 21 2018

Lalmatia/Dhanmondi pop

Dear clients,

We are having severe power problems at our pop due to negligence of the landlord and pressure from desco. We have currently installed a generator but unfortunately there will be a short downtime when power goes. We are looking for a new pop, preferably in block A, should any of you can provide us space and possibly power, we will move. We are obviously willing to pay rent. We are hopeful you can help.

Thank you for your patience and we apologise for the inconvenience.

Tuesday, June 5 2018

ITC Service Provider Maintenance

Dear All, Please be informed that there will be maintenance done our upstream provider's Bharti Airtel link. The maintenance window is 11:30am to 10pm 6th June 2018. There will be congestion during that period. We ask for your patience and understanding.

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