Network updates

Updates related to network downtime and network reach

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Thursday, October 4 2018

SMW-4 Planned Maintenance Work

Please be informed that as per update from foreign back-haul from SMW4, there will be an emergency maintenance activity. During this maintenance period you may face high latency, packet loss and traffic congestion.

Scheduled Date: Saturday, 6th October 2018 Maintenance Window: 03.30 AM to 05.30 AM

Tuesday, September 25 2018

Maintenance Activity

Dear Customers. There will be maintenance activity done. The clients from the following area will be affected:

  • Lalmatia
  • Dhanmondi
  • Mirpur Shah Ali Tower
  • Mirpur 13

The downtime shall be 1-5 minutes. Thank you.

Wednesday, August 29 2018

SMW-4 Planned Maintenance Work

Maintenance Window: 30th August 12:30 AM to 02:30 AM

Activity : I2I || Emergency Planned activity for Replacement of WSSOPM-1-26 board at CNI_I2I_C6500

Benefit Of Change: To avoid major unplanned outage in future

Impact: During this maintenance period you may face high latency and packet loss. We will reroute to mitigate this impact.

Thursday, August 2 2018

Upstream Problem

Dear All,

One of our upstream had gone down between 1230 and 1235 (2nd Aug 2018). the issue is resolved. you may have been offline during that period.

Thank you for understanding and showing patience.

Aalok IT Team

Tuesday, July 31 2018

Maintenance at SMW-4

Maintenance Window: 12:00 AM to 6:00 AM on 1st August 2018

Action plan to be implemented in MW: Power normalization activity in S1A (CHN-TUS)

Traffic status during activity: All traffic will be impacted during activity

During this window you will face high latency and traffic congestion. We apologize for the inconvenience and ask for your patience.

Monday, July 23 2018

Planned maintenance work at SMW-4

Dear All. Maintenance will be performed on SMW-4 submarine cable system. All eastbound links of SMW-4 will be down. SMW-5 upstream links will not be affected. During this time you may face congestion and high latency.

Expected Traffic Outage Period: 24th July (12am) to 30th July 2018

Monday, July 9 2018

Maintenance at SMW-5 on 11th July [COMPLETED]

Dear All,

As per update from BSCCL, there will be maintenance work on SMW-5 submarine cable link. There might be congestion during the following period:

Start Time: 06:00 AM, 11 July, 2018 End Time: 10:00 AM, 11 July, 2018 Duration: 4 (Four) Hours

Saturday, July 7 2018

Upstream Congestion [FIXED]

Dear All, One of our upstream provider is having multiple circuits down. So there will be some congestion until the circuits are fixed. Please be patient.

Monday, June 25 2018

Network Maintenance Downtime

Dear Customers, There will be maintenance work done on the network between 1:45am to 2am (26th June). There will be limited or no Internet connectivity during that period for the 3-5 minutes. Apologies for the inconvenience.

Thursday, June 21 2018

Lalmatia/Dhanmondi pop

Dear clients,

We are having severe power problems at our pop due to negligence of the landlord and pressure from desco. We have currently installed a generator but unfortunately there will be a short downtime when power goes. We are looking for a new pop, preferably in block A, should any of you can provide us space and possibly power, we will move. We are obviously willing to pay rent. We are hopeful you can help.

Thank you for your patience and we apologise for the inconvenience.

Tuesday, June 5 2018

ITC Service Provider Maintenance

Dear All, Please be informed that there will be maintenance done our upstream provider's Bharti Airtel link. The maintenance window is 11:30am to 10pm 6th June 2018. There will be congestion during that period. We ask for your patience and understanding.

Tuesday, May 29 2018

Lalmatia clients

Update:: issue was resolved by 0025

Some of you clients are down, due to the timing, we are unable to check status of our devices, the matter should be resolved by morning.

Thank you for being patient.

Saturday, May 26 2018

Multiple upstream circuits down

Dear All, Unfortunately majority of uplink circuits are down of our primary upstream provider. We have not received any ETR (estimated time of repair) yet. We shall update you when we get any news. Apologies for the inconvenience.

Thursday, May 24 2018

Upstream Issues [FIXED]

Dear Customers,

Our primary upstream provider's SMW5 and BTCL links are down, and as mentioned before, the SMW4 maintenance work is still ongoing. So there is congestion on the upstream provider's link, so you shall face severely degraded service for the time being. We are communicating and working with our provider to get the problem fixed as soon as possible. We ask for your patience and understanding.

Maintenance [COMPLETED]

Dear all,

Please be informed that a maintenance window has been set at the following time:

   24th May, 2018 
   Time: 1300 to 1500 hours.

During that time you may have difficulty accessing certain sites.

We thank you for being patient during this time.

Aalok IT team

Tuesday, May 22 2018

NOTICE: SMW5 Circuit Down

Dear Customers, As per update from upstream providers the SMW5 circuit is down along with multiple upstream circuit from 2.10 PM on 22.05.2018. We are in communication with our upstream service providers and will inform you when we receive more information. Thus we ask for your patience and apologize for the inconvenience.

Reminder:: Upstream Maintenance

Update: 1549

Dear Concern,

As per latest update from upstream service provider, mentioned upstream circuit is up and stable from 2.55 PM on 22.05.2018.


Dear Concern,

As per update from upstream provider we are observing our SMW5 circuit is down along with multiple upstream circuit from 2.10 PM on 22.05.2018. We are in communication with our upstream service provider.

There is no ETR available. After getting any update from them we will notify you accordingly.

Dear All,

This is to remind you that SMW-4 maintenance work is ongoing. you may face higher latency and packet loss during this time. the work will hopefully end on the 24th of May, 2018. If there are any changes, we will update you.

Thank you

Aalok IT

Sunday, May 20 2018

Multiple Upstream are Down

Update:: Issue rectified at 1500 hours.

Dear All,

as per update from our upstream(s) multiple of their upstream are currently down. They have communicated with their upstream and no ETR (Estimated time of restoration) has been shared. We will update you as we know more. During this time, you may face higher latency to your destinations.

thank you for your patience during this time.


Aalok IT

Saturday, May 19 2018

Upstream maintenance

Dear Concern,

As per update from BSCCL, Maintenance work at SMW-4 will be took place as follows:

"As advised & approved by O&MSC Chairman of SEA-ME-WE-4 Network, The Repeater R710 replacement in Segment-1A (Sub segment 1.7) between Chennai–Tuas (Express between Chennai–Tuas & Omnibus between Cox-Chennai) has been scheduled as mentioned below

REP replacement activity of (R710)

Segment:(Segment 1A)Sub-segment–S1.7

Repeater Planned for replacement: R710 with 2 LD’s failure 1St repeater from Chennai C/s

Expected Traffic Outage period: 18th May 2018 to 24th May 2018 as per POW

Traffic status during activity: All Traffic passing through Segment-1A (both Express and Omni) will be affected during power reconfiguration and power normalization. Traffic passing through Seg-1.7

(Passing through Chennai) will remain down during repeater replacement activity."

Tuesday, May 8 2018

BDIX and FTP maintenance

14:5:18 the work is being conducted today.

Rescheduled for another day

Dear All,

Please be informed that we will be performing some important maintenance work on Monday, 14th May 2018.

The work window will be from 11am to 1pm. During that period BDIX and FTP services will be unavailable. Your internet connection will be up and functional.

We hope the work won't inconvenience you too much. The work will ensure smoother service in the future.

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