Updates related to network downtime and network reach
Tuesday, October 1 2019
By Safir on Tuesday, October 1 2019, 20:35
One of primary upstream provider has multiple circuits down from 7pm. They are working with their upstream to fix the links. They have requested 5 hours recovery time. So nominal services should resume from 12am.
Saturday, September 14 2019
By Safir on Saturday, September 14 2019, 21:23
We apologize to announce that there will be emergency maintenance activity done by BSCCL.
Scheduled Date: Saturday 14th September 2019
Maintenance Window : 10:00 PM on 14-Sep-19 to 5:00 AM on 15-Sep-19
Activity: Diversion of fiber away from railway company road work activities vicinity
Benefit of Change: To avoid unplanned outage in near future
Impact: Service Affecting
Duration of Impact: Circuit will go down during the maintenance window
During this maintenance period you may face bandwidth congestion, high latency and packet loss.
Wednesday, August 28 2019
By Niamul on Wednesday, August 28 2019, 09:51
Dear Valuable Clients,
Due to construction work of the metro rail, our fibre in those areas are being cut to help with their work. We are having to re-route the fibre in those areas when they are being cut and even then those are being cut later on for the same purpose.
This work is causing massive inconvenience to you all and we are seeking your patience and pardon for it.
Aalok IT Team
Thursday, July 11 2019
By Safir on Thursday, July 11 2019, 20:38
As per update from our upstream provider, an emergency maintenance work will take place at the following time:
Start Time : 02:00:00 12.07.2019
End Time : 07:00:00 12.07.2019
Maintenance Window : 5 hours
Outage Duration : 4 Hours
During this maintenance period you may face high latency and packet loss.
Wednesday, July 3 2019
By Safir on Wednesday, July 3 2019, 21:06
There are ongoing problems with Facebook, Instagram and WhatsApp globally. There will be intermittent outages and service degradation until the problems fully resolved.
Please check status here:
By Niamul on Wednesday, July 3 2019, 12:11
As per update from BSCCL, a maintenance activity at SMW5 regarding Upgrade Activity.
Details are as follows:
- LU#2 - MLA3, MBMD2, UCS and OMC2 replacement at KKT
- Start Time: 01/07/2019 2.00 PM (GMT+6)
- End Time: 02/07/2019 2.00 AM (GMT+6)
- Maintenance Window: 12 Hours
- Backup Time Window: 02/07/2019 02.00 PM (GMT+6) to 03/07/2019 2.00 AM (GMT+6)
- Service Impact: NO (Only at High Risk)
Details: Circuits may encounter multiple interruptions within the scheduled time window.
Impacted Circuit: All Circuits through SMW5
N.B.: Your traffic will be at high risk during this maintenance time window.
We are trying to minimize the effect on you, our valuable clients.
Wednesday, June 12 2019
By Niamul on Wednesday, June 12 2019, 23:19
We are facing heavy congestion and high latency because one of our upstream is down. We are communicating with them and have not received an etr yet.
Please be patient and hopefully it will be resolved soon.
Tuesday, May 7 2019
By Safir on Tuesday, May 7 2019, 11:43
As per update from BSCCL, R603 replacement activity has been rescheduled below as part of Segment-1 (Sub segment 1.6) at SMW4:
Segment : Sub-segment – S1.6 (Segment 1A)
Planned for Repeater replacement : R603, 03rd repeater from Cox Bazar Station
Expected traffic outage period : May 07, 2019 to May 12, 2019
During the maintenance, all traffic passing through Cox’s Bazar Landing Station will remain down throughout the operation. Please note that, prior to the replacement, Power shutdown will take place and power will be normalized upon completion of the replacements. All circuits passing through Cox’s Bazar Landing Station will be down during the whole operation. Power shutdown and normalization schedule will be shared once available. During this maintenance period you may face high latency and packet loss. We will reroute to mitigate this impact.
Thursday, April 25 2019
By Safir on Thursday, April 25 2019, 22:02
As per update from BSCCL, SMW-4 about the extension of the repeater replacement R601 maintenance window, please find the detailed information below:
The repeater replacement activity has been started as per the Plan of Work (schedule) for the Repeater R601 in 1st phase of the maintenance of Sub-segment – S1.6 (Segment 1A), but due to unavoidable condition at under-water environment cable ship (AE) is now facing difficulties/challenges to pull-up the cable & repeater on board for changing /replace the faulty repeater. Cable ship is continuously trying their best to complete the activity at earliest possible time.
As per update from cable ship (AE) BSCCL is expecting it will take 5 to 7 more days to complete the activity. Once work is completed for the Repeater R601 in 1st phase you will receive confirmation. BSCCL will update again for the 2nd repeater replacement activity and associated downtime. During this maintenance period you may faced high latency and packet loss.
Thursday, April 18 2019
By Safir on Thursday, April 18 2019, 12:06
BSCCL will do maintenance work on the SMW4 submarine link. During this maintenance period you may face high latency and packet loss. We will reroute to mitigate this impact.
Expected Traffic Outage period:
20th - 24th April 2019
27st April - 1st May 2019
Note: The operation is subjected to availability of the relevant permits and weather conditions. The schedule may change at later time.
Thursday, March 14 2019
By Safir on Thursday, March 14 2019, 18:56
The problems with Facebook, Instagram and WhatsApp are still continuing. There will be intermittent outages and service degradation until the problems fully resolved.
Please check status here:
Sunday, January 6 2019
By Safir on Sunday, January 6 2019, 13:26
Maintenance activity is taking place at our Mirpur POP. Power backup and redundant underground fiber links are being checked and upgraded. We apologize to the affected customers and ask for your patience until this emergency maintenance activity is completed.
Tuesday, November 20 2018
By Safir on Tuesday, November 20 2018, 20:54
There are technical issues with Facebook, Instagram & WhatsApp globally. Their network status can be checked at the following sites:
Sunday, November 18 2018
By Safir on Sunday, November 18 2018, 01:59
Please be informed that as per update from our primary upstream provider, there will be an urgent maintenance activity. During this maintenance period you may face high latency and packet loss.
Scheduled Date: Sunday, 18th November 2018
Maintenance Window: 7:30AM to 8:30AM
Activity Duration : 20-25 minutes
We apologise for any inconvenience.
Tuesday, October 30 2018
By Niamul on Tuesday, October 30 2018, 15:48
We will be performing an upgrade of our BDIX devices and for that, BDIX services will remain down from 1600 to 1700 today (30-10-2018).
Thank you for your patience and understanding in this matter.
Aalok IT Team
Update 1900:: matter is resolved.
Thursday, October 4 2018
By Safir on Thursday, October 4 2018, 13:11
Please be informed that as per update from foreign back-haul from SMW4, there will be an emergency maintenance activity. During this maintenance period you may face high latency, packet loss and traffic congestion.
Scheduled Date: Saturday, 6th October 2018
Maintenance Window: 03.30 AM to 05.30 AM
Tuesday, September 25 2018
By Safir on Tuesday, September 25 2018, 14:22
Dear Customers. There will be maintenance activity done. The clients from the following area will be affected:
- Mirpur Shah Ali Tower
- Mirpur 13
The downtime shall be 1-5 minutes. Thank you.
Wednesday, August 29 2018
By Safir on Wednesday, August 29 2018, 16:36
Maintenance Window: 30th August 12:30 AM to 02:30 AM
Activity : I2I || Emergency Planned activity for Replacement of WSSOPM-1-26 board at CNI_I2I_C6500
Benefit Of Change: To avoid major unplanned outage in future
Impact: During this maintenance period you may face high latency and packet loss. We will reroute to mitigate this impact.
Thursday, August 2 2018
By Niamul on Thursday, August 2 2018, 13:10
One of our upstream had gone down between 1230 and 1235 (2nd Aug 2018). the issue is resolved. you may have been offline during that period.
Thank you for understanding and showing patience.
Aalok IT Team
Tuesday, July 31 2018
By Safir on Tuesday, July 31 2018, 17:34
Maintenance Window: 12:00 AM to 6:00 AM on 1st August 2018
Action plan to be implemented in MW: Power normalization activity in S1A (CHN-TUS)
Traffic status during activity: All traffic will be impacted during activity
During this window you will face high latency and traffic congestion. We apologize for the inconvenience and ask for your patience.