Monday, June 25 2018
By Safir on Monday, June 25 2018, 22:41 - Network updates
There will be maintenance work done on the network between 1:45am to 2am (26th June). There will be limited or no Internet connectivity during that period for the 3-5 minutes. Apologies for the inconvenience.
Sunday, June 24 2018
By Safir on Sunday, June 24 2018, 15:27
Dear Lalmatia and Dhandmondi Customers.
The electric supply of our local branch has been cut because of fraudulent activities of the landlord. Our UPS battery backup has been drained and generator is having technical issues. We are trying to restore services as quick as possible. Please be patient and accept our sincerest apologies.
Thursday, June 21 2018
By Niamul on Thursday, June 21 2018, 14:52 - Network updates
We are having severe power problems at our pop due to negligence of the landlord and pressure from desco.
We have currently installed a generator but unfortunately there will be a short downtime when power goes.
We are looking for a new pop, preferably in block A, should any of you can provide us space and possibly power, we will move. We are obviously willing to pay rent. We are hopeful you can help.
Thank you for your patience and we apologise for the inconvenience.
By Safir on Thursday, June 21 2018, 13:01
Dear Dhanmondi & Lalmatia customers.
Due to unavoidable circumstances we are facing a major power related issue at our local branch. We are taking action and normal services should resume by 2pm. We apologize for the inconvenience and ask for your patience.
Thursday, June 14 2018
By Eraj on Thursday, June 14 2018, 12:29
May this eid bring you lots of happiness and success to your family and business. may Allah bless you with his divine wisdom and strength.
Tuesday, June 5 2018
By Safir on Tuesday, June 5 2018, 13:48 - Network updates
Please be informed that there will be maintenance done our upstream provider's Bharti Airtel link. The maintenance window is 11:30am to 10pm 6th June 2018. There will be congestion during that period. We ask for your patience and understanding.
Tuesday, May 29 2018
By Niamul on Tuesday, May 29 2018, 00:16 - Network updates
Update:: issue was resolved by 0025
Some of you clients are down, due to the timing, we are unable to check status of our devices, the matter should be resolved by morning.
Thank you for being patient.
Saturday, May 26 2018
By Safir on Saturday, May 26 2018, 14:49 - Network updates
Unfortunately majority of uplink circuits are down of our primary upstream provider. We have not received any ETR (estimated time of repair) yet. We shall update you when we get any news. Apologies for the inconvenience.
Thursday, May 24 2018
By Safir on Thursday, May 24 2018, 16:03 - Network updates
Our primary upstream provider's SMW5 and BTCL links are down, and as mentioned before, the SMW4 maintenance work is still ongoing. So there is congestion on the upstream provider's link, so you shall face severely degraded service for the time being. We are communicating and working with our provider to get the problem fixed as soon as possible. We ask for your patience and understanding.
By Niamul on Thursday, May 24 2018, 09:51 - Network updates
Please be informed that a maintenance window has been set at the following time:
24th May, 2018
Time: 1300 to 1500 hours.
During that time you may have difficulty accessing certain sites.
We thank you for being patient during this time.
Aalok IT team
Tuesday, May 22 2018
By Safir on Tuesday, May 22 2018, 15:03 - Network updates
As per update from upstream providers the SMW5 circuit is down along with multiple upstream circuit from 2.10 PM on 22.05.2018. We are in communication with our upstream service providers and will inform you when we receive more information. Thus we ask for your patience and apologize for the inconvenience.
By Niamul on Tuesday, May 22 2018, 14:44 - Network updates
As per latest update from upstream service provider, mentioned upstream circuit is up and stable from 2.55 PM on 22.05.2018.
As per update from upstream provider we are observing our SMW5 circuit is down along with multiple upstream circuit from 2.10 PM on 22.05.2018. We are in communication with our upstream service provider.
There is no ETR available. After getting any update from them we will notify you accordingly.
This is to remind you that SMW-4 maintenance work is ongoing. you may face higher latency and packet loss during this time.
the work will hopefully end on the 24th of May, 2018. If there are any changes, we will update you.
Sunday, May 20 2018
By Niamul on Sunday, May 20 2018, 13:34 - Network updates
Update:: Issue rectified at 1500 hours.
as per update from our upstream(s) multiple of their upstream are currently down.
They have communicated with their upstream and no ETR (Estimated time of restoration) has been shared.
We will update you as we know more.
During this time, you may face higher latency to your destinations.
thank you for your patience during this time.
Saturday, May 19 2018
By Niamul on Saturday, May 19 2018, 11:12 - Network updates
As per update from BSCCL, Maintenance work at SMW-4 will be took place as follows:
"As advised & approved by O&MSC Chairman of SEA-ME-WE-4 Network,
The Repeater R710 replacement in Segment-1A (Sub segment 1.7) between Chennai–Tuas (Express between Chennai–Tuas & Omnibus between Cox-Chennai) has been scheduled as mentioned below
REP replacement activity of (R710)
Repeater Planned for replacement: R710 with 2 LD’s failure 1St repeater from Chennai C/s
Expected Traffic Outage period: 18th May 2018 to 24th May 2018 as per POW
Traffic status during activity: All Traffic passing through Segment-1A (both Express and Omni) will be affected during power reconfiguration and power normalization. Traffic passing through Seg-1.7
(Passing through Chennai) will remain down during repeater replacement activity."
Tuesday, May 8 2018
By Niamul on Tuesday, May 8 2018, 17:46 - Network updates
14:5:18 the work is being conducted today.
Rescheduled for another day
Please be informed that we will be performing some important maintenance work on Monday, 14th May 2018.
The work window will be from 11am to 1pm. During that period BDIX and FTP services will be unavailable. Your internet connection will be up and functional.
We hope the work won't inconvenience you too much. The work will ensure smoother service in the future.
Thursday, April 26 2018
By Safir on Thursday, April 26 2018, 22:41 - Network updates
One of our upstream provider is currently down. There was fire damage to their POP. We are waiting for the repair work to finish. Until the work is finished and connectivity is restored there will be some congestion - higher latency and packet loss. We apologize for the inconvenience and ask for your patience.
By Niamul on Thursday, April 26 2018, 18:22 - Billing
We would like our clients to start paying their bills through Bkash or Direct Bank Deposit.
Please visit here for Bkash Payment process
Brac Bank, Gulshan Branch
Aalok IT Limited
Account # 1501202449210001
Kindly inform us of your direct deposit and we will confirm with a bill sent to your email.
If you need further clarification, kindly call us at +880-17777-57812 (Mr Biddut).
Aalok IT Team
Tuesday, April 17 2018
By Niamul on Tuesday, April 17 2018, 22:23 - Network updates
Dear clients and partners,
Our upstreams have reported multiple paths are currently down. No etr has been provided. You may have higher latency during this period.
We apologise for the inconvenience caused.
Aalok IT Team
Monday, April 16 2018
By Safir on Monday, April 16 2018, 18:28 - Network updates
Our NTTN will be doing some maintenance work on their underground fiber at certain locations. There will be a maximum of 6 hours downtime at the following locations from Monday 11:30pm (16/4/2018) to Tuesday 6am (17/4/2018):
Redundant connectivity has been prepared for these locations so there should be a maximum of a 5 minute downtime. We apologize for the inconvenience and thank you for your patience.
Saturday, April 14 2018
By Niamul on Saturday, April 14 2018, 11:39
Dear clients, colleagues and partners,
Aalok IT wishes you a happy new 1425th year. We hope the new years brings all things good.
Aalok IT Team