Thursday, April 18 2019

SMW4 Maintenance

Dear Customers, BSCCL will do maintenance work on the SMW4 submarine link. During this maintenance period you may face high latency and packet loss. We will reroute to mitigate this impact.

Expected Traffic Outage period:
20th - 24th April 2019
27st April - 1st May 2019

Note: The operation is subjected to availability of the relevant permits and weather conditions. The schedule may change at later time.

Monday, April 8 2019

Possible maintenance window

We may be performing maintenance work at one of our pop. The will affect users in the following locations:

  • Lalmatia
  • Dhanmondi

Work window is between 2am and 5am on 11th April 2019.

Services will be down during that time.

We thank you for your patience and understanding. Regards, Aalok IT Team

Thursday, March 14 2019

Facebook, Instagram, WhatsApp outage

Dear Customers, The problems with Facebook, Instagram and WhatsApp are still continuing. There will be intermittent outages and service degradation until the problems fully resolved.

Please check status here:

Friday, March 8 2019

Maintenance March 27 to April 6, 2019

Dear Clients,

Please be informed there is maintenance work of SWME-4 being performed by the sea cable consortium.

The work window: March 2, 2019 to March 31, 2019 April 2, 2019 to April 6, 2019

During this time you may face fluctuation and higher latency to destinations.


Aalok IT

Sunday, January 6 2019

Emergency Maintenance Activity

Dear Customers. Maintenance activity is taking place at our Mirpur POP. Power backup and redundant underground fiber links are being checked and upgraded. We apologize to the affected customers and ask for your patience until this emergency maintenance activity is completed.

Tuesday, November 20 2018

Facebook, Instagram, WhatsApp Outage

There are technical issues with Facebook, Instagram & WhatsApp globally. Their network status can be checked at the following sites:

Monday, November 19 2018

Power maintenance by DPDC

Dear Clients,

DPDC / Desco will be performing marine work at lalmatia from 9 am until 4 pm today (19/11/18). Our pop at lalmatia will run on ups backup during the maintenance window and we are hopeful we can provide backup during that time.

You may face downtime during the last hour of the window should our backup run out.

Affected areas:

  • Lalmatia
  • Dhanmondi
  • Zigatola

We thank you in advance for your patience.

Regards, Aalok IT team

Sunday, November 18 2018

Emergency Maintenance Activity

Please be informed that as per update from our primary upstream provider, there will be an urgent maintenance activity. During this maintenance period you may face high latency and packet loss.

Scheduled Date: Sunday, 18th November 2018
Maintenance Window: 7:30AM to 8:30AM
Activity Duration : 20-25 minutes

We apologise for any inconvenience.

Tuesday, October 30 2018

BDIX Maintenance

Dear All,

We will be performing an upgrade of our BDIX devices and for that, BDIX services will remain down from 1600 to 1700 today (30-10-2018). Thank you for your patience and understanding in this matter.


Aalok IT Team

Update 1900:: matter is resolved.

Monday, October 29 2018


Dear Customer,

We do not have any TV Server or Smart TV. Trying to provide this service as a value-added service for your convenience, AITL is not cable TV operator, just an ISP.

Saturday, October 27 2018

POP Maintenance

To all customers in the Mirpur area, There will be maintenance activity on our Mirpur POP at the following time: Date: 28/10/2018 Time: 1pm - 2pm Duration: 40 minutes (maximum)

There will be limited or no connectivity during the maintenance period. We ask for your understanding and patience. Thank you.

Thursday, October 4 2018

SMW-4 Planned Maintenance Work

Please be informed that as per update from foreign back-haul from SMW4, there will be an emergency maintenance activity. During this maintenance period you may face high latency, packet loss and traffic congestion.

Scheduled Date: Saturday, 6th October 2018 Maintenance Window: 03.30 AM to 05.30 AM

Wednesday, September 26 2018

BDIX Temporarily Offline

Dear All, There are technical issues happening on the BDIX network. We are working with BDIX to resume normal services. Please be patient.

Tuesday, September 25 2018

Maintenance Activity

Dear Customers. There will be maintenance activity done. The clients from the following area will be affected:

  • Lalmatia
  • Dhanmondi
  • Mirpur Shah Ali Tower
  • Mirpur 13

The downtime shall be 1-5 minutes. Thank you.

Wednesday, August 29 2018

SMW-4 Planned Maintenance Work

Maintenance Window: 30th August 12:30 AM to 02:30 AM

Activity : I2I || Emergency Planned activity for Replacement of WSSOPM-1-26 board at CNI_I2I_C6500

Benefit Of Change: To avoid major unplanned outage in future

Impact: During this maintenance period you may face high latency and packet loss. We will reroute to mitigate this impact.

Tuesday, August 21 2018

Eid greetings

Hello Everybody,

Eid Mubarak to you and your family from all of us at Aalok IT.

Wednesday, August 15 2018

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Sunday, August 5 2018


No emoticon will open any wifi password. Please all your data logs are stored with the IP and make-up for you. If you do any harmful work with your connection, it will only affect you. ISP will not take any responsibility for this. Because the net line is registered in your name. Internet is safe ... be careful ... be good

Thursday, August 2 2018

Upstream Problem

Dear All,

One of our upstream had gone down between 1230 and 1235 (2nd Aug 2018). the issue is resolved. you may have been offline during that period.

Thank you for understanding and showing patience.

Aalok IT Team

Tuesday, July 31 2018

Maintenance at SMW-4

Maintenance Window: 12:00 AM to 6:00 AM on 1st August 2018

Action plan to be implemented in MW: Power normalization activity in S1A (CHN-TUS)

Traffic status during activity: All traffic will be impacted during activity

During this window you will face high latency and traffic congestion. We apologize for the inconvenience and ask for your patience.

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