Monday, June 25 2018

Network Maintenance Downtime

Dear Customers, There will be maintenance work done on the network between 1:45am to 2am (26th June). There will be limited or no Internet connectivity during that period for the 3-5 minutes. Apologies for the inconvenience.

Sunday, June 24 2018

Electric Supply Problem

Dear Lalmatia and Dhandmondi Customers.

The electric supply of our local branch has been cut because of fraudulent activities of the landlord. Our UPS battery backup has been drained and generator is having technical issues. We are trying to restore services as quick as possible. Please be patient and accept our sincerest apologies.

Thursday, June 21 2018

Lalmatia/Dhanmondi pop

Dear clients,

We are having severe power problems at our pop due to negligence of the landlord and pressure from desco. We have currently installed a generator but unfortunately there will be a short downtime when power goes. We are looking for a new pop, preferably in block A, should any of you can provide us space and possibly power, we will move. We are obviously willing to pay rent. We are hopeful you can help.

Thank you for your patience and we apologise for the inconvenience.

Electric Supply Problem

Dear Dhanmondi & Lalmatia customers.

Due to unavoidable circumstances we are facing a major power related issue at our local branch. We are taking action and normal services should resume by 2pm. We apologize for the inconvenience and ask for your patience.

Thursday, June 14 2018

EID MUBARRAK

May this eid bring you lots of happiness and success to your family and business. may Allah bless you with his divine wisdom and strength. Eid Mubarak

Sales Team

Tuesday, June 5 2018

ITC Service Provider Maintenance

Dear All, Please be informed that there will be maintenance done our upstream provider's Bharti Airtel link. The maintenance window is 11:30am to 10pm 6th June 2018. There will be congestion during that period. We ask for your patience and understanding.

Tuesday, May 29 2018

Lalmatia clients

Update:: issue was resolved by 0025

Some of you clients are down, due to the timing, we are unable to check status of our devices, the matter should be resolved by morning.

Thank you for being patient.

Saturday, May 26 2018

Multiple upstream circuits down

Dear All, Unfortunately majority of uplink circuits are down of our primary upstream provider. We have not received any ETR (estimated time of repair) yet. We shall update you when we get any news. Apologies for the inconvenience.

Thursday, May 24 2018

Upstream Issues [FIXED]

Dear Customers,

Our primary upstream provider's SMW5 and BTCL links are down, and as mentioned before, the SMW4 maintenance work is still ongoing. So there is congestion on the upstream provider's link, so you shall face severely degraded service for the time being. We are communicating and working with our provider to get the problem fixed as soon as possible. We ask for your patience and understanding.

Maintenance [COMPLETED]

Dear all,

Please be informed that a maintenance window has been set at the following time:

   24th May, 2018 
   Time: 1300 to 1500 hours.

During that time you may have difficulty accessing certain sites.

We thank you for being patient during this time.

Aalok IT team

Tuesday, May 22 2018

NOTICE: SMW5 Circuit Down

Dear Customers, As per update from upstream providers the SMW5 circuit is down along with multiple upstream circuit from 2.10 PM on 22.05.2018. We are in communication with our upstream service providers and will inform you when we receive more information. Thus we ask for your patience and apologize for the inconvenience.

Reminder:: Upstream Maintenance

Update: 1549

Dear Concern,

As per latest update from upstream service provider, mentioned upstream circuit is up and stable from 2.55 PM on 22.05.2018.

UPDATE::

Dear Concern,

As per update from upstream provider we are observing our SMW5 circuit is down along with multiple upstream circuit from 2.10 PM on 22.05.2018. We are in communication with our upstream service provider.

There is no ETR available. After getting any update from them we will notify you accordingly.

Dear All,

This is to remind you that SMW-4 maintenance work is ongoing. you may face higher latency and packet loss during this time. the work will hopefully end on the 24th of May, 2018. If there are any changes, we will update you.

Thank you

Aalok IT

Sunday, May 20 2018

Multiple Upstream are Down

Update:: Issue rectified at 1500 hours.

Dear All,

as per update from our upstream(s) multiple of their upstream are currently down. They have communicated with their upstream and no ETR (Estimated time of restoration) has been shared. We will update you as we know more. During this time, you may face higher latency to your destinations.

thank you for your patience during this time.

Regards,

Aalok IT

Saturday, May 19 2018

Upstream maintenance

Dear Concern,

As per update from BSCCL, Maintenance work at SMW-4 will be took place as follows:

"As advised & approved by O&MSC Chairman of SEA-ME-WE-4 Network, The Repeater R710 replacement in Segment-1A (Sub segment 1.7) between Chennai–Tuas (Express between Chennai–Tuas & Omnibus between Cox-Chennai) has been scheduled as mentioned below

REP replacement activity of (R710)

Segment:(Segment 1A)Sub-segment–S1.7

Repeater Planned for replacement: R710 with 2 LD’s failure 1St repeater from Chennai C/s

Expected Traffic Outage period: 18th May 2018 to 24th May 2018 as per POW

Traffic status during activity: All Traffic passing through Segment-1A (both Express and Omni) will be affected during power reconfiguration and power normalization. Traffic passing through Seg-1.7

(Passing through Chennai) will remain down during repeater replacement activity."

Tuesday, May 8 2018

BDIX and FTP maintenance

14:5:18 the work is being conducted today.

Rescheduled for another day

Dear All,

Please be informed that we will be performing some important maintenance work on Monday, 14th May 2018.

The work window will be from 11am to 1pm. During that period BDIX and FTP services will be unavailable. Your internet connection will be up and functional.

We hope the work won't inconvenience you too much. The work will ensure smoother service in the future.

Thursday, April 26 2018

Upstream Issue

Dear Customers, One of our upstream provider is currently down. There was fire damage to their POP. We are waiting for the repair work to finish. Until the work is finished and connectivity is restored there will be some congestion - higher latency and packet loss. We apologize for the inconvenience and ask for your patience.

Regarding Bill payment through Bkash

Dear Clients,

We would like our clients to start paying their bills through Bkash or Direct Bank Deposit.

Please visit here for Bkash Payment process

Bank Details:

 Brac Bank, Gulshan Branch
 Aalok IT Limited
 Account # 1501202449210001

Kindly inform us of your direct deposit and we will confirm with a bill sent to your email.

If you need further clarification, kindly call us at +880-17777-57812 (Mr Biddut).

Thank you

Aalok IT Team

Tuesday, April 17 2018

Multiple upstream down

Dear clients and partners,

Our upstreams have reported multiple paths are currently down. No etr has been provided. You may have higher latency during this period.

We apologise for the inconvenience caused.

Aalok IT Team

Monday, April 16 2018

NTTN Underground Fiber Maintenance Activity

Dear Customers,

Our NTTN will be doing some maintenance work on their underground fiber at certain locations. There will be a maximum of 6 hours downtime at the following locations from Monday 11:30pm (16/4/2018) to Tuesday 6am (17/4/2018):

Dhanmondi Green Road Jigatola Lalmatia Mirpur Monipuripara Ramna Rampura Panthapath Paribagh Uttara

Redundant connectivity has been prepared for these locations so there should be a maximum of a 5 minute downtime. We apologize for the inconvenience and thank you for your patience.

Saturday, April 14 2018

Bengali new years

Dear clients, colleagues and partners,

Aalok IT wishes you a happy new 1425th year. We hope the new years brings all things good.

Regards, Aalok IT Team

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