Thursday, May 24 2018

Upstream Issues [FIXED]

Dear Customers,

Our primary upstream provider's SMW5 and BTCL links are down, and as mentioned before, the SMW4 maintenance work is still ongoing. So there is congestion on the upstream provider's link, so you shall face severely degraded service for the time being. We are communicating and working with our provider to get the problem fixed as soon as possible. We ask for your patience and understanding.

Maintenance [COMPLETED]

Dear all,

Please be informed that a maintenance window has been set at the following time:

   24th May, 2018 
   Time: 1300 to 1500 hours.

During that time you may have difficulty accessing certain sites.

We thank you for being patient during this time.

Aalok IT team

Tuesday, May 22 2018

NOTICE: SMW5 Circuit Down

Dear Customers, As per update from upstream providers the SMW5 circuit is down along with multiple upstream circuit from 2.10 PM on 22.05.2018. We are in communication with our upstream service providers and will inform you when we receive more information. Thus we ask for your patience and apologize for the inconvenience.

Reminder:: Upstream Maintenance

Update: 1549

Dear Concern,

As per latest update from upstream service provider, mentioned upstream circuit is up and stable from 2.55 PM on 22.05.2018.

UPDATE::

Dear Concern,

As per update from upstream provider we are observing our SMW5 circuit is down along with multiple upstream circuit from 2.10 PM on 22.05.2018. We are in communication with our upstream service provider.

There is no ETR available. After getting any update from them we will notify you accordingly.

Dear All,

This is to remind you that SMW-4 maintenance work is ongoing. you may face higher latency and packet loss during this time. the work will hopefully end on the 24th of May, 2018. If there are any changes, we will update you.

Thank you

Aalok IT

Sunday, May 20 2018

Multiple Upstream are Down

Update:: Issue rectified at 1500 hours.

Dear All,

as per update from our upstream(s) multiple of their upstream are currently down. They have communicated with their upstream and no ETR (Estimated time of restoration) has been shared. We will update you as we know more. During this time, you may face higher latency to your destinations.

thank you for your patience during this time.

Regards,

Aalok IT

Saturday, May 19 2018

Upstream maintenance

Dear Concern,

As per update from BSCCL, Maintenance work at SMW-4 will be took place as follows:

"As advised & approved by O&MSC Chairman of SEA-ME-WE-4 Network, The Repeater R710 replacement in Segment-1A (Sub segment 1.7) between Chennai–Tuas (Express between Chennai–Tuas & Omnibus between Cox-Chennai) has been scheduled as mentioned below

REP replacement activity of (R710)

Segment:(Segment 1A)Sub-segment–S1.7

Repeater Planned for replacement: R710 with 2 LD’s failure 1St repeater from Chennai C/s

Expected Traffic Outage period: 18th May 2018 to 24th May 2018 as per POW

Traffic status during activity: All Traffic passing through Segment-1A (both Express and Omni) will be affected during power reconfiguration and power normalization. Traffic passing through Seg-1.7

(Passing through Chennai) will remain down during repeater replacement activity."

Tuesday, May 8 2018

BDIX and FTP maintenance

14:5:18 the work is being conducted today.

Rescheduled for another day

Dear All,

Please be informed that we will be performing some important maintenance work on Monday, 14th May 2018.

The work window will be from 11am to 1pm. During that period BDIX and FTP services will be unavailable. Your internet connection will be up and functional.

We hope the work won't inconvenience you too much. The work will ensure smoother service in the future.

Thursday, April 26 2018

Upstream Issue

Dear Customers, One of our upstream provider is currently down. There was fire damage to their POP. We are waiting for the repair work to finish. Until the work is finished and connectivity is restored there will be some congestion - higher latency and packet loss. We apologize for the inconvenience and ask for your patience.

Regarding Bill payment through Bkash

Dear Clients,

We would like our clients to start paying their bills through Bkash or Direct Bank Deposit.

Please visit here for Bkash Payment process

Bank Details:

 Brac Bank, Gulshan Branch
 Aalok IT Limited
 Account # 1501202449210001

Kindly inform us of your direct deposit and we will confirm with a bill sent to your email.

If you need further clarification, kindly call us at +880-17777-57812 (Mr Biddut).

Thank you

Aalok IT Team

Tuesday, April 17 2018

Multiple upstream down

Dear clients and partners,

Our upstreams have reported multiple paths are currently down. No etr has been provided. You may have higher latency during this period.

We apologise for the inconvenience caused.

Aalok IT Team

Monday, April 16 2018

NTTN Underground Fiber Maintenance Activity

Dear Customers,

Our NTTN will be doing some maintenance work on their underground fiber at certain locations. There will be a maximum of 6 hours downtime at the following locations from Monday 11:30pm (16/4/2018) to Tuesday 6am (17/4/2018):

Dhanmondi Green Road Jigatola Lalmatia Mirpur Monipuripara Ramna Rampura Panthapath Paribagh Uttara

Redundant connectivity has been prepared for these locations so there should be a maximum of a 5 minute downtime. We apologize for the inconvenience and thank you for your patience.

Saturday, April 14 2018

Bengali new years

Dear clients, colleagues and partners,

Aalok IT wishes you a happy new 1425th year. We hope the new years brings all things good.

Regards, Aalok IT Team

Thursday, April 12 2018

Upstream Maintenance Work

Dear Customers, One of our upstream providers will perform maintenance work between 2am to 3am (Friday 13/4/2018) for 30 minutes. So we shall move the affected customers to another upstream at 1:30am. The transfer will take a maximum of one minute. Your Internet traffic will be down during the transfer. The affected customers are as follows:

  • Dhanmondi
  • Green Road
  • Jigatola
  • Lalmatia
  • Mirpur
  • Monipuripara
  • Ramna
  • Rampura
  • Panthapath
  • Paribagh
  • Uttara

We apologize for the inconvenience and thank you for your patience.

Tuesday, April 10 2018

New Innovation

For the convenience of customers, we are going to take a new step:

Different Man, different needs, one needs high speed internet, somebody YouTube, and someone else Bdix.

Considering all this, we plan to do a combined package, which will be available - 10 mbps Internet / Youtube/ BDIX / FTP, you can use it according to your needs. There will be no separation in this package. Everything through a vlan / pipeline you will get. In this case, you need to have a well-thought-out opinion.

Thanking you, Online Sales Team Aalok IT Limited

Monday, April 9 2018

Scheduled Maintenance Activity

Dear Clients,

Our NTTN will be doing some maintenance work on their underground fiber at certain locations. There will be a maximum of 8 hours downtime at the following locations from Tuesday 11:30pm (10/4/2018) to Wednesday 6am (11/4/2018):

 * Lalmatia
 * Dhanmondi
 * Monipuri Para
 * Moghbazar
 * Paribagh
 * Green Road
 * Rampura
 * Jigatala
 * Elephant Road
 * Motijheel
 * Panthapath

This maintenance work will affect our primary and redundant links. We apologize for the inconvenience and ask for your patience.

Thank you

Update:: we are going to provide backup for the affected areas. please be informed there will be congestion for the duration of the maintenance.

Sunday, March 25 2018

Urgent Maintenance Activity

Urgent Maintenance Activity


Scheduled Date : Tuesday 27th March 2018

Maintenance Window : 11:00 GMT to 13:00 GMT at 27th Mar’18 BD Time 05:00 PM - 07:00 PM




Duration of Impact : You may face higher latency or packet loss at different destination or bandwidth congestion at your end.

Thursday, March 22 2018

POP down :: Resolved 1130 am

Dear Clients, a power transformer had burst in our pop area in Lalmatia early in the morning. our ups had given 8 hours of backup before running out of power and shutting down the devices. the problem was resolved by DESCO at 1130 am. Client in the following areas were down from 1040 am until 1130 am:

 * Lalmatia
 * Dhanmondi
 * Poribagh
 * Elephant Road
 * Moghbazar
 * Motijheel
 * Green Road
 * Panthapath
 * Jigatola

We apologies for the inconvenience caused to you.

Thank you

Thursday, March 15 2018

Upstream issues

Our partial upstream are having issues and hence clients are facing congestion. No etr reported

update:: resolved at 2200

SMW4 Notification

Dear All,

Please be informed that as a part of UG5, post successful demonstration of ATEQ adjustment on Seg-1 Express path through ASN lab tool, MW is planned to demonstrate A-TEQ adjustment & optimization through ASN SN10.3 in each DLS of Seg-1. Maintenance window approved by TWG-Co Chair, mail attached for reference.

Activity will be performed in Cox-Chennai as per below schedule:

__Maintenance Window : 16:00 UTC/16th March 2018 to 4:00 UTC/17th March 2018.

Action plan to be implemented in MW : Step 1 - Disconnection of ASN SLTE from Line & Connection of Fujitsu to extract current A-TEQ position.__

Step 2 - Reconnection of ASN SLTE to the line and A-TEQ adjustment/optimization.

Traffic status during activity : Traffic will be down during Step -1.

During Step-2 traffic will be on High Risk (intermittent errors, flap or down can be observed).

More updates to follow.

Reference SMW4 TT : 26PAN160218

Wednesday, March 14 2018

Upstream maintenance

Dear Concern,

Please be informed that,as per our upstream a maintenance work will be performed on SMW-4 submarine system as per below:

Start time: 10:00 PM (Bangladesh Standard Time) (UTC+6) 16.03.2018

End time: 10:00 AM (Bangladesh Standard Time) (UTC+6) 17.03.2018

Expected Outage/Downtime: Two of BSCCL eastbound upstream link and two of westbound upstream link will be down. All others upstream links will be up. Thus you will face Bandwidth congestion and also higher latency to some destinations.

We apologize for the inconvenience caused to your operations.

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