Tuesday, May 7 2019

SMW4 Maintenance Update [COMPLETED]

As per update from BSCCL, R603 replacement activity has been rescheduled below as part of Segment-1 (Sub segment 1.6) at SMW4:

Segment : Sub-segment – S1.6 (Segment 1A)
Planned for Repeater replacement : R603, 03rd repeater from Cox Bazar Station
Expected traffic outage period : May 07, 2019 to May 12, 2019

During the maintenance, all traffic passing through Cox’s Bazar Landing Station will remain down throughout the operation. Please note that, prior to the replacement, Power shutdown will take place and power will be normalized upon completion of the replacements. All circuits passing through Cox’s Bazar Landing Station will be down during the whole operation. Power shutdown and normalization schedule will be shared once available. During this maintenance period you may face high latency and packet loss. We will reroute to mitigate this impact.

Monday, May 6 2019

Multiple SMW5 Circuits Down [FIXED]

Dear Customers, Please be informed that, we are observing our multiple SMW5 circuits are down, so you may face bandwidth congestion, high latency and packet loss during this time. We are in communication with our upstream service provider. After getting any update from them you will be notified accordingly.

Thursday, April 25 2019

SMW4 Maintenance Update

Dear Customers,
As per update from BSCCL, SMW-4 about the extension of the repeater replacement R601 maintenance window, please find the detailed information below:

The repeater replacement activity has been started as per the Plan of Work (schedule) for the Repeater R601 in 1st phase of the maintenance of Sub-segment – S1.6 (Segment 1A), but due to unavoidable condition at under-water environment cable ship (AE) is now facing difficulties/challenges to pull-up the cable & repeater on board for changing /replace the faulty repeater. Cable ship is continuously trying their best to complete the activity at earliest possible time.

As per update from cable ship (AE) BSCCL is expecting it will take 5 to 7 more days to complete the activity. Once work is completed for the Repeater R601 in 1st phase you will receive confirmation. BSCCL will update again for the 2nd repeater replacement activity and associated downtime. During this maintenance period you may faced high latency and packet loss.

Thursday, April 18 2019

SMW4 Maintenance

Dear Customers, BSCCL will do maintenance work on the SMW4 submarine link. During this maintenance period you may face high latency and packet loss. We will reroute to mitigate this impact.

Expected Traffic Outage period:
20th - 24th April 2019
27st April - 1st May 2019

Note: The operation is subjected to availability of the relevant permits and weather conditions. The schedule may change at later time.

Monday, April 8 2019

Possible maintenance window

We may be performing maintenance work at one of our pop. The will affect users in the following locations:

  • Lalmatia
  • Dhanmondi

Work window is between 2am and 5am on 11th April 2019.

Services will be down during that time.

We thank you for your patience and understanding. Regards, Aalok IT Team

Thursday, March 14 2019

Facebook, Instagram, WhatsApp outage

Dear Customers, The problems with Facebook, Instagram and WhatsApp are still continuing. There will be intermittent outages and service degradation until the problems fully resolved.

Please check status here: https://outage.report/facebook https://developers.facebook.com/status/dashboard/

Friday, March 8 2019

Maintenance March 27 to April 6, 2019

Dear Clients,

Please be informed there is maintenance work of SWME-4 being performed by the sea cable consortium.

The work window: March 2, 2019 to March 31, 2019 April 2, 2019 to April 6, 2019

During this time you may face fluctuation and higher latency to destinations.


Aalok IT

Sunday, January 6 2019

Emergency Maintenance Activity

Dear Customers. Maintenance activity is taking place at our Mirpur POP. Power backup and redundant underground fiber links are being checked and upgraded. We apologize to the affected customers and ask for your patience until this emergency maintenance activity is completed.

Tuesday, November 20 2018

Facebook, Instagram, WhatsApp Outage

There are technical issues with Facebook, Instagram & WhatsApp globally. Their network status can be checked at the following sites:




Monday, November 19 2018

Power maintenance by DPDC

Dear Clients,

DPDC / Desco will be performing marine work at lalmatia from 9 am until 4 pm today (19/11/18). Our pop at lalmatia will run on ups backup during the maintenance window and we are hopeful we can provide backup during that time.

You may face downtime during the last hour of the window should our backup run out.

Affected areas:

  • Lalmatia
  • Dhanmondi
  • Zigatola

We thank you in advance for your patience.

Regards, Aalok IT team

Sunday, November 18 2018

Emergency Maintenance Activity

Please be informed that as per update from our primary upstream provider, there will be an urgent maintenance activity. During this maintenance period you may face high latency and packet loss.

Scheduled Date: Sunday, 18th November 2018
Maintenance Window: 7:30AM to 8:30AM
Activity Duration : 20-25 minutes

We apologise for any inconvenience.

Tuesday, October 30 2018

BDIX Maintenance

Dear All,

We will be performing an upgrade of our BDIX devices and for that, BDIX services will remain down from 1600 to 1700 today (30-10-2018). Thank you for your patience and understanding in this matter.


Aalok IT Team

Update 1900:: matter is resolved.

Monday, October 29 2018


Dear Customer,

We do not have any TV Server or Smart TV. Trying to provide this service as a value-added service for your convenience, AITL is not cable TV operator, just an ISP.

Saturday, October 27 2018

POP Maintenance

To all customers in the Mirpur area, There will be maintenance activity on our Mirpur POP at the following time: Date: 28/10/2018 Time: 1pm - 2pm Duration: 40 minutes (maximum)

There will be limited or no connectivity during the maintenance period. We ask for your understanding and patience. Thank you.

Thursday, October 4 2018

SMW-4 Planned Maintenance Work

Please be informed that as per update from foreign back-haul from SMW4, there will be an emergency maintenance activity. During this maintenance period you may face high latency, packet loss and traffic congestion.

Scheduled Date: Saturday, 6th October 2018 Maintenance Window: 03.30 AM to 05.30 AM

Wednesday, September 26 2018

BDIX Temporarily Offline

Dear All, There are technical issues happening on the BDIX network. We are working with BDIX to resume normal services. Please be patient.

Tuesday, September 25 2018

Maintenance Activity

Dear Customers. There will be maintenance activity done. The clients from the following area will be affected:

  • Lalmatia
  • Dhanmondi
  • Mirpur Shah Ali Tower
  • Mirpur 13

The downtime shall be 1-5 minutes. Thank you.

Wednesday, August 29 2018

SMW-4 Planned Maintenance Work

Maintenance Window: 30th August 12:30 AM to 02:30 AM

Activity : I2I || Emergency Planned activity for Replacement of WSSOPM-1-26 board at CNI_I2I_C6500

Benefit Of Change: To avoid major unplanned outage in future

Impact: During this maintenance period you may face high latency and packet loss. We will reroute to mitigate this impact.

Tuesday, August 21 2018

Eid greetings

Hello Everybody,

Eid Mubarak to you and your family from all of us at Aalok IT.

Wednesday, August 15 2018

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